(America Arbitration Association)。亚马逊对卖家的态度是严苛而强硬，可以无理由进行封店，而仲裁，就是拒绝不合理惩罚的一种有效途径。
is this happening? ”基本上就能知道自己店铺的死因了。
诉 渠 道
诉 模 板【仅供参考】
you foryour time to read my email;
am a newseller of Amazon. I recently started selling on Amazon.
March 5th,2019, we registered our Amazon account Europe.
I studied carefully Amazon's rules and opened our store in strictaccordance with
Amazon's rules. I am running my Amazon account for the firsttime and follow all
the rules of Amazon.
this Ibought a new network cable, new computer, and phone number card and a
March 5th,2019, we registered the account, 2days later, a email from your part
said thatWelcome to the Selling on Amazon programme.
can nowreach millions of customers across Europe through your Seller Central
account.Your registration provides you access to each of Amazon’s five
Europeanmarketplaces – UK, Germany, France, Italy and Spain.
make us soexcited, and then, We registered Payoneer payment account for
receiving thepayment and get the Account certificate letter.
when wewant to add payment method, we can’t sign in our account. Always show
passworderror, We have modified it a few times and still can't solve the
is ourfirst time to sign up for the Amazon Europe site. We asked our Amazon
accountManager why our account was closed. He told us that our account is
associatedwith another account amazon. This issue is very shocking to us. Our
companyapplied for the first time to register for the Amazon Europe site. We
totallycan't understand why it was judged to be associated with another
checked allof our data of Company and equipment, they are all new. we are very
strict withAmazon's rules. We certainly understand that we can only operate one
Amazonaccount, and we also register for the first time, and only one
I haveto go on business trips regularly,
has 24hours to reply to the information of client, so I purchased an Aliyun
Remoteserver IP (ECS), Today, I went to ask their customer service. They said
thattheir IP address will be recycled. We can't confirm whether it is just
becauseour address was previously registered Amazon account by someone else, but
thisis out of our control, cause we can’t check the IP that how it use before,
buying(ECS) IP, we can't check what this IP used to do. We are very sorry for
this,we will not use this ip operation account in the future. We will
re-purchase anew network cable to log in to our account to avoid your
have providedyou with all the information of our company to prove that we are
the first timeto register an Amazon account Europe , please check our
now myaccount is blocked because of this account associate with other accounts,
I canprovide information related to the account to prove our innocence, I hope
youcan reinstate my account
look forwardto your reply, thank you deeply!ply!
Amazon seller support,
you for your concern of our account.
received a notification today that our selling privilege has been removed cause
we sold counterfeit products.
immediately check the listings.
we are very sorry about our ignorance, we are new to Amazon selling, we are
lacking of the rules and policies when sell on your platform.
as the items of Amazon seller performance stated, we did not know this product
is with its own brand, to this point we acknowledge it is our fault.
had removed the listings and promise we won't sell it again on Amazon if we do
not get the warrant.
you please consider the account seller rating and customers feedback to us? We
provided customer both good products and customer service. We never got a claim
or negative feedback.
Amazon can look through to it.
you can give us a chance, we will do as follows:
Absolutely, we will see through all the policies and rules about selling on your
We will check the listings in our account to see if there has some which do not
meet your requirements, if it does, we will fix it immediately.
We will check all the products we've been sold, any complaints or product issues
we will solve them in proper way within 12h in favor of the customer's
If any selling questions, we will consult Amazon for help.
we write this. We will try our best to provide our sales on Amazon.
believe Amazon will give this issue a serious consideration, and to us, there
is a hope, a new chance for us!
forward to receive your reply.
From XXX Company
Amazon Seller Performance Team.
understand that recently our performance as a seller on Amazon, com has fallen
and our own standards of quality.
believe it is mainly because of our inadequate communication that we have
recently seen two
guarantee claims which have resulted in our ODR exceeding the performance target
we changed the Listings Status to be Inactive from 23/01/2014 to
of a long vacation, obviously, the two complaints are nightmare during the
of Action: We are taking the following steps to improve our
a 11 of products to make sure that the pictures and descriptions are accurately
importantly, we wiII complete the investigation more quickly and proactively
to any problems with customer orders to keep our customers more informed and
A~z guarantee claims as much as possible, then replacement or a full refund will
within 24 hours
addition, we will more aggressively monitor our performance metrics to assure we
the standards set by Amazon and our own s
of quaIity customer service.