Thank you for opportunity of appealing and reviewing our account.
For the further, better development, we had taken steps to solve the problem and all the measures had been implemented.
On 19 Jan 2019, We registered the seller account. But we received your notifications show my account is related to an account that may not be used to sell on your site. As a result, we may no longer sell on Amazon.com.
Please believe that this seller account is my own registered, I only have a seller account!
Maybe there is someone steal our information. Therefore, I have added the attached documents for investigation:
1.Business license picture
If you need any other information, Please tell us.
we have 4,000 products. i will be ready to send to the FBA, prepare for the Amazon season. Please,Please,We expect amazon to be able to treat us as appropriate
As a new seller, we need to continue to strengthen the study of Amazon policy and guarantee this problem does not happen again
We are learned from this terrible mistake, I will strengthen the internal training, continue to learn about the Amazon-related knowledge, I would like to do our own, Understand the performance appraisal standards, do a qualified Amazon sellers, although I am still just a small seller, please give me a chance to germinate!
Apart from the Amazon policy we learn, we have also taught our sales persons that never ignore each complaint from any customer or each warning from Amazon.When we received a warning, we should look into the reason, then take remedial action to work it out. If the warning involves policy violation, we should not deleted the ilegal item and offer a full refund to the buyers.Because of our negligence,it would cause the restrictions of our account.As
a new seller,We should be strict with themselves and seriously deal with every detail of the problem.
Strengthen Our After-sale service.On this point,We promise that we will continue to reply to customer’s question within 24 hours for any questions, enhance and improve our after-sale service in order to be more professional and efficient.We promise to Solve problems from customers about product’s quality including reimburse, returned purchase, and ensure customer’s profit.We promise to pay high attention to each complaint and suggestion from our customers. Sometimes when a buyer feedback us a problem, it presents his sincerity. In return, we should solve it carefully. Actually it is not only money could solve but our responsibly did.
Thank you for reviewing.We do cherish our chance of selling on Amazon, and have been trying our best to coordinate with Amazon and our customers. Every time when a problem raises, we will make our fastest respond and solve the problem at once.We hope you can see our efforts to correct and improve during this days and we hope all we did would meet your requirement.We believe Amazon will give this issue a serious consideration and we truly hope for your kind understanding this time.Now what we hope is begging for a chance.We really need this great opportunity.Please give us a chance to sell on Amazon.com again.
Thank you for reviewing.Please feel free to contact us if there is any further action we need to take.Looking forward to your reply！
Looking forward to your reply
Hello, dear Amazon,
Recently we received a notification from you, which indicates that we have uploaded the listing of "Restricted Products", here are the ASIN codes of these products:
ASIN: XXX, XXX, XXX, XXX
We are sorry that we made this stupid mistake without understanding policy of Amazon before uploading the listing, we have rethink this mistake profoundly these days and we found the reasons why we made this mistake:
1. As a new seller on Amazon, we didn't know much about Amazon's restricted products policy and we didn't learn the important policy proactively.
2. We didn't look up the related information or consult the professional Amazon service team before uploading the products, and we have launched the prohibited products on market blindly.
Once we received the notification from Amazon, we took these methods to make up for this mistake:
1. We have searched for "Restricted Products" and "Listing Restrictions" in Seller Help immediately with the help of Amazon team and we have learned the detailed policy of Amazon.
2. We have deleted the listings and products of Amazon's restricted and prohibited products promptly.
3. We stopped the plan of sending FBA inventory to Amazon and put an end to the sale of Amazon's restricted and prohibited products.
But these methods are not enough to maintain compliance of the future selling, so we promise Amazon the following plans that we won't sell Amazon's restricted and prohibited products in the future:
1. When we develop the new product, we not only need to research the consumption habits of the target market, but also need to study the laws of the local countries and Amazon's policy. We will obey the law and policy strictly and avoid selling restricted and prohibited products that violate laws and policy.
2. When we choose a product to sell, we will avoid these products such as liquid, powder, magnetic products and other products that may violate Amazon policy, and we won't upload Amazon's restricted and prohibited products anymore, including but not limited to XXXX.
3. Before uploading products, we will search for "Restricted Products" and "Listing Restrictions" in Seller Help and contact enthusiastic, professional and efficient Amazon Seller Support to know the newest policy and the necessary identification of products, which will help us to avoid to make the same mistake.
4. We will choose the best supplier of products and test the product quality strictly, and provide our customers the better quality products and the best customer service to boost their confidence of Amazon.
We sincerely hope you can give us a chance and restore our Amazon Sellers Account, we will reflect on this mistake seriously and learn from experience. We will avoid selling restricted and prohibited products again, we will ensure our behaviors and our products comply with all applicable laws and Amazon policies, and we will operate our hard-won Amazon account legally to provide a better shopping experience to every Amazon buyer!
3. 客户开了 A-Z 和信用卡拒付
We are contacting you regarding our seller account suspension.
I understand that recently our performance has fallen below Amazon's target.
After checking our ODR, we find that the main reason that cause A TO Z claims
and charghebacks is that buyer claim they did not receive the package, while
the tracking number shows it was delivered. High ODR rate is caused by bad
Steps we have taken and will continue to take:
1, we have changed our logistics company , we have found a better efficiency
logistics company to offer the better service, we will ensure every customer can
receive their package.
2, We will use FBA to fullfill part of our orders .
3, We have and will continue to offer great purchase experience to the
4, We have checked all the products we've been sold, and removed the product
that may have problems, we will continue to do this to offer the best service to
5.Improving our service level;a.Answer the customer’s message within 24 hours.
b.Reply to the buyer’s inquiry as soon as possible. Try our best to meet buyer’s
c.For negative feedback, be patient to contact with the customer, figure out a
good solution and keep in touch with the customer.
d.After-sale service, support what we can do to help the customer to remove
doubts about our product.
e.Upgrading our operating level and taking a more professional attitude.
Please let us know what should be done to reinstate our account, we are looking
forward to hearing from you.
Dear Amazon Team,
Thank you for giving us a chance to state our detailed and plans about precise solutions
regarding shipments. We will show you how we resolve this kind of problems in the future. Please
investigate us because it is Amazon’s rights. We have a confidence in becoming a good seller
when we avoid defects later.
1,Why our account is locked
2,How to correct the problem
（1）We will make a better inventory management to avoid the occurrence of any short supply.
（2）We will confirm dispatch every day and do our best to decrease the Late Dispatch Rate,improving our account performance to a large extent.
（3）We will increase the ability to handle emergencies, such as power failure which can lead to no access to Internet.
（4）We will ...
3,How to avoid this problem in the future
（3）We will inform customers of the latest delivery news so that they can know about the status of the items they buy. Moreover, we will ...
（4）As for the delivered but non-receipt items, we will communicate with customers positively and apologize to them first to acquire their forgiveness. Moreover, we will...
（5）As a new seller who lacks selling experience on Amazon, we will ...
（6）We will spend much time on inventory management,...
（7）We will choose FBA as our shipping delivery which can decrease the rate of complaints to a large extent. We will...
（8）We are ...
4,About our currency metrics
As for our currency metrics, we will obey all Amazon rules and regulations to build a healthy account. We will ...
Thank you very much to give us a chance to show our detailed plans about how to prevent
complaints and other problems. We will ... We are looking forward to your news. We are happy to
provide any other additional information as you request. Furthermore, may you have a good day.
Dear Amazon Team,
It has been brought to our attention that our selling account has been
suspended due to claims that we have listed inauthentic items. This is very
alarming to us and we immediately investigated the claims. What we
determined is that we were actually not selling counterfeit items, but we didnt
have the permission to represent and sell these items as new. We were able to
determine our mistake by researching the Policies and Agreements of Amazon
and questioning fellow sellers on Amazon seller forums. We certainly did not
intend to infringe upon on the intellectual rights of others. The ASIN listed was
an item that we purchased at full retail price. We only had one of this item and
we had no intention of misrepresenting this company. We have realized that we
have several other items that violate this policy in our inventory and we need to
address this immediately.
Here is our plan of action to avoid future problems
-First we will thoroughly review all Amazon Policies and Agreements
-next we are going to examine every item we have listed and make sure we
have the proper credentials to sell these items as new on Amazon.
-any items that we do not have invoices for will be changed to and sold in used
condition or through other selling channels
-Finally we put measures into place to constantly monitor newly listed inventory
by me personally to avoid infringement on others property rights.
Please know that these policy violations were not intentional and we do
apologize to any parties that we infringed upon. We have been happily selling on
Amazon for nearly 2 years and after some initial start up bumps, we have been
able to keep great metrics and provide great products to many happy customers.
I hope you realize that we are sincere in our intentions and hope to be selling on
Amazon again soon. Thank you for your consideration.
Thank you very much for giving me a chance to appeal the removal of our Amazon selling privileges .Please see
our following information.
Our selling privileges has been removed by Amazon on August,11th,2016. Amazon removed our selling privileges
because some of our listings violated related Amazon policies,especially infringed intellectual property rights
of some rights holders.
Third,as for the violated brands ********and violated ASINs:*******...
1.Why Amazon removed our selling privileges
（1） Amazon thinks those products are related to brand intellectual property violation...
（2） Everyone should respect other rights holders’ legal interests...
2.How we solve the problem and prevent the mistakes happen again
（3） We apologize to the rights holders and to Amazon with our sincerity on behalf of our whole company again.
We promise we correct our mistakes. Please trust us and give us a chance.
3.Additional information we let Amazon know
We are a new company.
We have supplied the essential materials ...
We are contacting you regarding our seller account suspension. We realize the delays in shipping orders has not complied with Amazon's performance target of less than 4%, nor our target of less than 2%.
We have reviewed our fulfillment procedures and have determined the two areas that need to be addressed:Shipment Creation and Inventory Availability.
We realize we needed additional support for managing fulfillment for our Amazon orders. To achieve our goal of more than 98% on-time shipping we have added additional staff to support the sales person in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.
To address inventory availability issues we have consolidated our Amazon inventory into one location to speed shipment creation. Having all Amazon inventory at one location will eliminate delays in getting product out by the Expected Ship Date.
Thank you for considering this appeal.
Dear Seller Performance Team
I received a notification from Amazon because I was related to an account that might not be used for sales, so I canceled the store's sales.
I immediately queried my Amazon account information.
First of all, as a new seller of Amazon, we lack understanding of Amazon rules and do not seriously understand Amazon's rules and contraband. Sorry, I deleted all products uploaded by Amazon.
I hope that Amazon can take this into consideration.
If I resume the sales right, my after-sales plan is as follows:
1: First, I will read and understand Amazon's detailed sales rules and the scope of products sold very carefully.
2: I will carefully check the inventory and the products I sell, whether there are products that do not meet Amazon's requirements.
Once found, it will be deleted immediately and will not be sold again.
3: For any new products sold in the future, if there is any uncertain information, I will consult Amazon immediately and will not blindly sell.
The above is my response to Amazon's cancellation of the sale rights. I hope that Amazon can provide me with the opportunity to change again. We will do our best to sell in the future of Amazon with the most serious attitude.
Looking forward to your reply.